This job ad has been posted over 40 days ago...
Cisco Voice Professional for UCCE/CVP
at Company Confidential in Illinois
Looking for a CCVP, CCIE-Voice to fill a position with a focus on UCCE in Illinois and California
Roles and responsibilities include:
Design, installation and post cutover support for involving Cisco UCCE -- Unified Contact Center Enterprise products such as Cisco communication manager, Cisco Voice Portal, Cisco ICM, Cisco CIM, Cisco CUIC, Cisco CVP, VXML studio scripting, Cisco web view, Cisco CTIOS/CAD etc.
Requirements:
Ability to design, install, support, integrate and ensure interoperability of complex conceptual and tactical solutions to customers IP Telephony and call center requirements.
Through strong technical skills, and well developed customer interface skills, ensure successful customer implementation, and operation.
Develop strong relationships with customer technical personnel, and other technical resources.
Lead technical design/installation post sales for implementation of complex Cisco contact center enterprise.
Provide installation support for Cisco Call Center enterprise solution involving: Cisco Communication manager, Cisco H323, SIP and Gatekeepers. Cisco Unified Contact Center Enterprise solution involving Cisco ICM, Cisco CVP, Cisco IP IVR, Cisco CAD, Cisco CTIOS ,Web view, CUIC, Cisco CVP, VXML studio scripting etc. Train other engineers on Cisco Contact center enterprise solution.
Requirements
Six years in Cisco IP Telephony, demonstrated implementation & deployment experience with Cisco UCCE.
Experience with Voice networking and Customer support experience. Strong Background in Routing and Switching, Cisco IP Telephony, Cisco IPCC Enterprise and Express solution.
Considerable experience with IP Telephony and Call Center installation.
Bachelor’s Degree in Engineering or equivalent.
Roles and responsibilities include:
Design, installation and post cutover support for involving Cisco UCCE -- Unified Contact Center Enterprise products such as Cisco communication manager, Cisco Voice Portal, Cisco ICM, Cisco CIM, Cisco CUIC, Cisco CVP, VXML studio scripting, Cisco web view, Cisco CTIOS/CAD etc.
Requirements:
Ability to design, install, support, integrate and ensure interoperability of complex conceptual and tactical solutions to customers IP Telephony and call center requirements.
Through strong technical skills, and well developed customer interface skills, ensure successful customer implementation, and operation.
Develop strong relationships with customer technical personnel, and other technical resources.
Lead technical design/installation post sales for implementation of complex Cisco contact center enterprise.
Provide installation support for Cisco Call Center enterprise solution involving: Cisco Communication manager, Cisco H323, SIP and Gatekeepers. Cisco Unified Contact Center Enterprise solution involving Cisco ICM, Cisco CVP, Cisco IP IVR, Cisco CAD, Cisco CTIOS ,Web view, CUIC, Cisco CVP, VXML studio scripting etc. Train other engineers on Cisco Contact center enterprise solution.
Requirements
Six years in Cisco IP Telephony, demonstrated implementation & deployment experience with Cisco UCCE.
Experience with Voice networking and Customer support experience. Strong Background in Routing and Switching, Cisco IP Telephony, Cisco IPCC Enterprise and Express solution.
Considerable experience with IP Telephony and Call Center installation.
Bachelor’s Degree in Engineering or equivalent.
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